Dia off Encino, California () We subscribed to eHarmony and you can, inside couple of hours, made a decision to cancel as the I would discover other sites We well-known. I experienced the site and you may try instructed to call an enthusiastic 800- matter. I became advised you to since We in the past had a free account (which i during the good-faith felt try signed) they will personal the new account if i wanted but they do perhaps not refund my bank card into $251 towards the one-year registration. Y out-of Vancouver, Canada () We accompanied eHarmony in for a one-year-registration from $250 (step 3 monthly payments out-of $).
I signed my personal account online and emailed a customers characteristics rep. My personal June bank card declaration implies that eHarmony possess charged me $ getting a second payment. We emailed the company to try to eliminate this dilemma but the fresh effect I got right back was they aren’t in a position to terminate my membership together with third commission would be energized for the . The reimburse rules may be very obscure and you may misleading. Its consumer qualities rep. Courtney out of Venice, Ca () In my opinion eharmony features not the case ads. In the first paragraph of the email they enhance yet another offer out of ninety days on cost of step 1.
Very. Wayne regarding Coconut Creek, Florida () I find this company getting really deceptive. They advertise great fits, nevertheless ones which they delivered me personally were certainly not. I subscribed to make use of the free eight-day demo. They did not work for me personally, thus i tried to terminated on the web but I received an email stating I got to name while in the regular business hours. The person We spoke so you’re able to talked me personally off canceling from the giving me personally a different sort of seven 100 % free weeks. I tried it again nevertheless wished to terminate but that it day anyone I spoke in order to really was impolite and you can said I experienced gone beyond the 7 days demonstration. She told you I’m able to maybe not get a refund and you can informed me personally to simply continue using the full time which i got already paid back to have.
30 days later, I found the services as poor and never conference my personal requires, and so i decided to cancel the support
I told her which i was not wanting due to their qualities however, she told you as well bad, you are not going to get a refund. Miranda away from Clarksville TN () We signed up for per year at eharmony becuase of the high “deal”. I happened to be enrolled in weekly and you can made a decision to terminate my qualities (I’d a thin distance requirements plus six days We got over 50 fits, in my experience it was also crazy and there is no chance to truly navigate ethiopian esposa by way of all that easily). It absolutely was that we try 8 occasions through the time limit and they’re going to perhaps not refund some of the currency. I informed all of them that they’ll costs myself for the whole month, not the year in addition they don’t invest in it.
Then again, as you read, close to the base of the web page, on next to help you past part, it change to three days to the price of step one For every Week
You will find tried many time to acquire ahold of someone and you may they continue informing us to write a page, that i performed and you will had a basic form letter back exactly how they could not help me and they was basically attending get their money, (who expects issues in just page in today’s go out? I have terminated my credit and plan to statement people later on charge as fraudulant. Meanwhile I could consistently query Louise Guerin (Consumer Relations Manager) to possess a solution. Yveth out-of Lanham MD () Very upset, We siged upwards for thirty day period demonstration, payed the subsription, their started thirty day period due to the fact, I have emailed eharmony, canceled the fresh membership, they have not taken care of immediately myself, or came back my personal mony. They don’t record an unknown number to help you customer support or promote an email address to save an unbarred comunication.